Medallia's On-Demand TV Network

Insights (Ideas and analysis from experience leaders)

3 Things to Know about the Experience of Inflation for Customers

Inflation is changing customer priorities. Bill Staikos and Andrew Custage discuss how brands can adapt to the changing needs of their customers.
Jul-17-2023

Medallia’s Bill Staikos and CXPA’s Greg Melia Explore the Evolution of Customer Experience

In the second episode of Leading with Experience, Medallia SVP of Executive Advisory Bill Staikos and CXPA CEO Greg Melia discuss the evolution of customer experience and its increasing importance to the boardroom. The two CX l...
Jun-15-2023

5 Ways to Advance Your Employee Listening Strategy

Organizations make a real effort to listen to employees, but how well are they hearing them? Companies often miss how employees are actually doing because traditional survey programs are overly complex, rely on outdated practic...
Apr-25-2023

Schneider Electric's Audrey Hazak on the Role of Digital Leaders in the Next Decade

Medallia’s Bill Staikos, SVP, Executive Advisory, chats with Audrey Hazak, SVP, Digital Customer Relationship at Schneider Electric, in the debut episode of Medallia’s video podcast, “Leading with Experience.” In this engaging ...
Mar-10-2023

3 Ways Feedback Drives Customer Love with Fred Reichheld and CVS

Today, the primary purpose of a business should be to enrich the lives of its customers. Great leaders embrace a higher purpose to consistently deliver value. That's why CVS Health, a leading health solutions company, focuses o...
Jul-20-2022

Research Briefing: Understanding Gen Z

Now that Gen Z is maturing into purchasing power, many brands are interested in the unique sentiments and behavior of this generation. In this video, Andrew Custage covers the latest market research on how Gen Z compares to oth...
Nov-28-2022

4 Insights Into State Farm’s Connected Experience

Laurel Straub, AVP of Enterprise Research at State Farm, shares how the insurance giant has started bringing experience together across their customers, agents, and employees. Analytics teams regularly study the relationships b...
Nov-15-2022

Connecting Experiences for a Differentiated Contact Center Strategy

Contact centers play a pivotal role in the overall customer experience. Organizations that succeed at providing top customer experiences are connecting experiences for agents, employees, and customers. Medallia's Senior Produ...
Dec-13-2022

4 Tips to Creating a Connected Experience with DICK'S Sporting Goods

DICK'S Sporting Goods, the largest sporting goods retail company in the United States, was on a mission to eliminate silos and optimize feedback loops within their organization. Now, they receive real-time feedback, digest it q...
Jan-06-2023

The 3 Layers of State Farm’s Digital Transformation

Mahesh Chandrappa, Enterprise Technology Executive at State Farm, shares how the insurance giant approached its digital transformation journey that started six years ago. Share this video:
Dec-06-2022