Medallia's On-Demand TV Network

Insights (Ideas and analysis from experience leaders)

3 Reasons Why You Should Measure Earned Growth with Fred Reichheld

In his newly released book, Winning on Purpose, loyalty guru Fred Reichheld demonstrates how companies that embrace the primary purpose of enriching customers’ lives deliver superior performance. Learn why you should add earned...
Jul-20-2022

3 Ways Feedback Drives Customer Love with Fred Reichheld and CVS

Today, the primary purpose of a business should be to enrich the lives of its customers. Great leaders embrace a higher purpose to consistently deliver value. That's why CVS Health, a leading health solutions company, focuses o...
Jul-20-2022

4 Insights Into State Farm’s Connected Experience

Laurel Straub, AVP of Enterprise Research at State Farm, shares how the insurance giant has started bringing experience together across their customers, agents, and employees. Analytics teams regularly study the relationships b...
Nov-15-2022

4 Tips to Creating a Connected Experience with DICK'S Sporting Goods

DICK'S Sporting Goods, the largest sporting goods retail company in the United States, was on a mission to eliminate silos and optimize feedback loops within their organization. Now, they receive real-time feedback, digest it q...
Jan-06-2023

The 3 Layers of State Farm’s Digital Transformation

Mahesh Chandrappa, Enterprise Technology Executive at State Farm, shares how the insurance giant approached its digital transformation journey that started six years ago. Share this video:
Dec-06-2022

3 Reasons Feedback Is Crucial to Creating an Outstanding Culture

Dr. Tina Shah, health workforce and burnout expert, and Aaron Dignan, founder of The Ready & Murmur, share how to drive mission-critical business outcomes through connected experiences for employees and customers alike.
Feb-14-2023

Research Briefing: Understanding Gen Z

Now that Gen Z is maturing into purchasing power, many brands are interested in the unique sentiments and behavior of this generation. In this video, Andrew Custage covers the latest market research on how Gen Z compares to oth...
Nov-28-2022

Connecting Experiences for a Differentiated Contact Center Strategy

Contact centers play a pivotal role in the overall customer experience. Organizations that succeed at providing top customer experiences are connecting experiences for agents, employees, and customers. Medallia's Senior Produ...
Dec-13-2022

Medallia + Adobe: How to Boost Digital Conversion through Personalization

“It takes a virtual village to support personalization for the entire customer journey,” says Chris Young, Financial Services Industry Strategist at Adobe. Learn why brands need to change their focus from “next best offer" to “...
Feb-16-2023

Retail Industry Predictions for 2023

As the Solutions Principal for Retail and Digital Innovation at Medallia, Mike Debnar has his finger on the pulse of industry trends. Find out why he believes the analog part of businesses will be a focus in 2023. Share this ...
Dec-09-2022