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Inspiration (Stories from the world’s leading brands)

CX Day: Medallia Employees Share Why They Love CX

Delivering seamless and consistent experiences from the moment customers click on a website, visit a store, or speak with a contact center agent — and everything in between — isn’t easy, but it’s what drives customer satisfacti...
Sep-29-2023

Volvo Cars Unifies Consumer Experience Through "One Voice" Program

Volvo Cars is on a mission to build direct consumer relationships, delivering personal, effortless, and respectful experiences. To succeed with that, listening and reacting to consumer feedback is key. Having previously been ve...
Jul-20-2022

Pip Hare and Team Medallia Have Big Plans for Vendee Globe

Solo sailor Pip Hare, the eighth woman to ever finish the Vendee Globe sailing race, discusses her partnership with Medallia and her team's plans for the next Vendee Globe. Share this video:
Jul-21-2022

MotoAmerica Partners with Medallia to Put on a Great Show

Putting on a show and delivering a great experience are everything to MotoAmerica. The feedback and insights MotoAmerica gets from Medallia helps the motorcycle racing organization improve its fan experience and overall product...
Jul-20-2022

Petco Drives Growth by Taking Action on Feedback

When Petco launched a customer experience program with Medallia, named “Petco Listens,” their goal was to make sure that guests know they are always listening, because feedback is critical to their success. The Medallia platfor...
Jul-20-2022

Best Western Understands What Matters Most with Medallia

Using guest feedback to understand its weakness, Best Western drives improved guest experience and revenue. "If we didn't have Medallia, I don't know if we'd be as brave to experiment," said one of the company's general manager...
Jul-20-2022

H&R Block Activates Every Employee with Medallia

Feedback helps H&R Block empower agents to do their job better. “Without Medallia, we would be in the dark. We would not know if we are meeting client needs or how they feel about us in this relationship," said Tracy Everson, D...
Jul-20-2022

Medallia Talks ‘Experience Excellence’ with State Farm

In 2018, State Farm embarked on a journey with Medallia to create remarkable experiences in every customer, employee, and agent interaction. Leslie Stretch, former President & CEO of Medallia, is joined by Laurel Straub, AVP of...
Oct-24-2022

Medallia and McLaren, a Winning Combination

Racing in Formula 1 is a lot like delivering a great customer experience. Both take thousands of signals captured in real-time to enable the team to act quickly to drive performance. Medallia, the No. 1 enterprise experience pl...
Oct-18-2022

How to Drive a Luxury Brand Experience That Builds Loyalty: Lessons From Retail

Luxury retailers are masters at delivering seamless, consistent, and exceptional experiences for their customers — ultimately creating an emotional connection to their brand that keeps them coming back. With the high price poin...
Dec-20-2022