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Medallia's Chief Product Officer, Fabrice Martin, talking to the camera

EPISODE

Fall ’25 Release: This is Frontline-Ready AI™

Explore the biggest innovations from Fall ‘25.

Featured Episodes

1 min

“Game On” — Meet Medallia’s Frontline-Ready AI

Transformative Tech

Experience experts having a discussion on mainstage at Medallia Experience '25

1 min

“There’s Only One Medallia Experience”

Transformative Tech

2 min

“Oh My” — Meet Medallia’s Newest AI Features

Transformative Tech

11 min

Loyalty Today: Brand Love or Just Points?

Transformative Tech

3 min

Experience Keynote Highlight Reel

Transformative Tech

15 min

Brand Loyalty By the Numbers

Transformative Tech

3 min

Redefine Patient Trust Through Personalized Care

Transformative Tech

6 min

4 Ways to Look Beyond Surveys with Meta

Transformative Tech

Transformative Tech See All Episodes

Explore the technology powering transformative experiences.

Ilia Khan, Product Manager at Medallia, addresses the camera about Medallia products

2 min

S2: E11 - Root Cause Assist on Mobile | Fall ’25 Release

Simon Gough, Product Manager at Medallia, addresses the camera about Medallia products

3 min

S2: E10 - Total Experience Profiles | Fall ’25 Release

Ilia Khan, Product Manager at Medallia, addresses the camera about Medallia products

3 min

S2: E9 - Mobile Scorecard Notifications | Fall ’25 Release

Jess Ngoon, Product Manager at Medallia, addresses the camera about Medallia products

5 min

S2: E8 - Intelligent Summaries for Text Analytics | Fall ’25 Release

Simon Gough, Product Manager at Medallia, addresses the camera about Medallia products

5 min

S2: E7 - Digital Experience Analytics for Native Apps | Fall ’25 Release

7 min

S2: E6 - Turn Data into Direction with Root Cause Assist

11 min

S2: E5 - Speed Through Responses with Smart Response

6 min

S2: E4 - Get AI-Powered Prescriptive Digital Insights & Session Summaries

9 min

S2: E3 - Reduce Time to Insight with Themes with Generative AI

6 min

S2: E2 - Streamline Speech Analysis with Intelligent Summaries

8 min

S2: E1 - Coach Smarter with GenAI-powered Coaching Intelligence

5 min

S1: E4 - Win Customers with Closed-Loop Automation

3 min

S1: E3 - Tell a Compelling Story with Video Feedback

4 min

S1: E2 - Personalize Digital Journeys at Key Moments

4 min

S1: E1 - Take Action on Employee Feedback

Spotlight See All Episodes

Big launches. Bold stories. And everything in between.

Medallia's Chief Product Officer, Fabrice Martin, talking to the camera

25 min

Fall ’25 Release: This is Frontline-Ready AI™

1 min

“Game On” — Meet Medallia’s Frontline-Ready AI

3 min

Northwestern Medicine Achieves Peak Designation with Medallia

2 min

“Oh My” — Meet Medallia’s Newest AI Features

1 min

CX Day: Medallia Employees Share Why They Love CX

1 min

A 60-Second Look at Total Experience Profiles

1 min

A 60-Second Look at Activating Your People

1 min

CX Day: Why Do You Love Being a CX Professional?

3 min

Banner Health Innovates Patient Experience with Medallia

1 min

Pip Hare Relies on Infinite Tuning

4 min

BAC Reimagines Banking with Medallia

3 min

CX Pros Lead with Medallia

2 min

The Power Behind McLaren Racing

1 min

Ride the Wave with Sarah Hauser and Medallia

2 min

H&R Block Activates Every Employee with Medallia

2 min

A Closer Look at the #1 Enterprise Experience Platform

2 min

Volvo Cars Unifies Consumer Experience Through “One Voice” Program

3 min

MotoAmerica Partners with Medallia to Put on a Great Show

Man with a bike in front of a Best Western hotel sign

2 min

Best Western Understands What Matters Most with Medallia

1 min

Medallia and McLaren, a Winning Combination

1 min

Fix Problems Before They Happen and Make Experiences Extraordinary

2 min

CX Day: Customer Experience Pros Share Why They Love CX

2 min

Pip Hare and Team Medallia Have Big Plans for Vendee Globe

By the Numbers See All Episodes

Dive into the latest research and trends.

Jamie Thorpe of Ipsos in a talking head interview discussing customer loyalty

10 min

CX Leaders’ Views on Loyalty By the Numbers

10 min

Employee Experience By the Numbers

12 min

AI By the Numbers

15 min

Brand Loyalty By the Numbers

5 min

By the Numbers: Understanding Gen Z

Quick Takes See All Episodes

Short experience insights

4 min

6 Proof Points on CX ROI

5 min

3 Takeaways From Experience ’25

6 min

4 Ways to Look Beyond Surveys with Meta

7 min

5 Quick Takes on Successful Personalization

7 min

4 Ways to Enhance Omnichannel Experiences

6 min

5 Must-Haves for CX Success in 2024

3 min

4 Insights Into State Farm’s Connected Experience

3 min

3 Reasons Feedback Is Crucial to Creating an Outstanding Culture

4 min

5 Ways to Advance Your Employee Listening Strategy

3 min

4 Ways to Deepen Your Understanding of the Customer with Michelle Brigman

5 min

3 Things to Know About the Experience of Inflation for Customers

4 min

4 Tips to Creating a Connected Experience with DICK’S Sporting Goods

2 min

The 3 Layers of State Farm’s Digital Transformation

3 min

3 Reasons Why You Should Measure Earned Growth with Fred Reichheld

Experience ’25 See All Episodes

Watch keynotes, sessions, and more from Medallia's Experience '25 conference in Las Vegas.

Medallia Experience Main Stage Session

38 min

Fusing CX and EX: Creating Unified, Purpose-Driven Experiences

23 min

The Future of CX, with Sid Banerjee

42 min

Demonstrating CX Value: Strategies to Showcase Impact and ROI

3 min

Experience Keynote Highlight Reel

40 min

Revolutionize Experiences with Outcome-driven Transformation

35 min

Masterclass: Text Analytics 201

Breakout panel addresses Experience 2025 audience

39 min

Loyalty Unlocked: The Art of Winning Lifelong Customers

2 Experience panelists present to their breakout audience.

39 min

Thriving Experience Ecosystems Begin in the Contact Center

41 min

Handling the Heat: How Frontline Teams Win High-Stakes Moments

46 min

From Customer-Obsessed to Industry-Leading CX

40 min

Text Analytics: The Unsung Hero to Propel Your Business Forward

Two presenters at Experience 2025 address the audience.

42 min

The Untapped Secret to CX Success: Aligning EX and CX

39 min

Developing CX Maturity, Creating a Roadmap, and Driving CX ROI

30 min

Building Trust in Government: Efficient and Effective Service Delivery

40 min

Uncover What Customers Want: How Insights Impact Relationships

34 min

Redefining Customer Experience: Walmart’s Winning Strategies

40 min

Orchestrating Seamless Cross-Channel Experiences

Breakout presenter on stage at Medallia Experience '25

39 min

Masterclass: Turning Closed-Loop Feedback into Business Impact

Breakout panelist on stage at Medallia Experience '25

43 min

Trust Factor: Elevating Experience and Loyalty in the Digital Age

Breakout presenter on stage at Medallia Experience '25

41 min

Masterclass: Designing Impactful Surveys

A breakout presenter on stage at Medallia Experience '25

39 min

Masterclass: Raising Your Reporting Game

Breakout presenters on stage in front of an audience at Medallia Experience '25

44 min

Masterclass: Text Analytics 101

40 min

Modernizing CX with Conversational Analytics

36 min

Mastering Digital CX: Insights from Leading Brands

A breakout presenter on stage at Medallia Experience '25

24 min

Driving Action with Digital Experience Analytics

37 min

Driving Commercial Excellence through CX

A presenter in a breakout session at Medallia Experience '25

33 min

Turning Athletes into Advocates Through Closed-Loop Feedback

Breakout presenters on stage at Medallia Experience '25

48 min

Build Thriving Companies by Treating Employees as Internal Customers

44 min

Insights to Action: Client-Centric Decisioning for Business Success

Two breakout session presenters on stage at Medallia Experience '25

35 min

Closing Listening Gaps with Creative Solutions for Real-Time Listening

43 min

Living Your Brand: Pathways to Culture and Brand Alignment

A presenter on stage at Medallia Experience '25

48 min

Breaking Down Silos: Practical Tips for Integrating Your CX & EX Strategies

43 min

Unlock the Power of Frontline Teams: Small Insights, Big Results

25 min

From Double Negative to Double Positive: PLDT’s CX Transformation

40 min

Masterclass: Beyond Surveys – Broadening Your Feedback Collection

Breakout presenter addressing the audience at Medallia Experience '25

28 min

Leveraging Predictive Account Health to Mitigate Churn

Experience panelists address the breakout session audience.

42 min

Locking in Loyalty: Key Insights from Medallia & Ipsos Research

2 min

Recap: Medallia Experience ’25

29 min

Product Vision & Roadmap, with Fabrice Martin

30 min

Unleash the Power of Omnichannel, with Mark Bishof

63 min

The Next Generation of CX

87 min

Opening Keynote: A Vision for the Future

EPISODE

Volvo Cars Unifies Consumer Experience Through “One Voice” Program

See how Volvo Cars introduced the “One Voice," their cutting edge VoC program.

Collections

Customer having an in-store experience

Customer Experience

Employees walking together

Employee Experience

Person having a digital experience

Digital Experience

Contact center agent

Contact Center

A Medallia employee eating

Medallia Life

Medallia Talks See All Episodes

Listen to insightful conversations between Medallia and its partners.

13 min

Strategies for Impactful Experiences with KPMG

48 min

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld

6 min

Medallia + Adobe: How to Boost Digital Conversion through Personalization

18 min

Medallia Talks with Visier

2 min

The Future of CX: Re-Orienting Digital and People Strategies Around the Customer

25 min

Medallia Talks ‘Experience Excellence’ with State Farm

7 min

How UMB Used Speech Analytics to Reduce Costs and Improve Customer Experience

26 min

How to Drive a Luxury Brand Experience That Builds Loyalty

32 min

Medallia Talks with Fred Reichheld and Leslie Stretch

Industry Pulse See All Episodes

Real talk. Sharp insights. CX and EX advice from the pros in the room.

11 min

Loyalty Today: Brand Love or Just Points?

5 min

What’s Trending in Feedback Management

3 min

Will You Make Feedback Count?

3 min

Preview the Future of Personalized Travel Experiences

5 min

Blend Intuition and AI for Retail Success

3 min

Lean on the Outer Loop for FinServ Success

1 min

Unlock the Last White Space in CX with EX

2 min

Harness AI for Personalized Telco Solutions

2 min

Transform Government through Anticipation and Action

3 min

Redefine Patient Trust Through Personalized Care

Recent Releases

3 min

Northwestern Medicine Achieves Peak Designation with Medallia

Transformative Tech

23 min

The Future of CX, with Sid Banerjee

Transformative Tech

Medallia Experience Main Stage Session

38 min

Fusing CX and EX: Creating Unified, Purpose-Driven Experiences

Transformative Tech

15 min

Brand Loyalty By the Numbers

Transformative Tech

4 min

Personalize Digital Journeys at Key Moments

Transformative Tech

3 min

Preview the Future of Personalized Travel Experiences

Transformative Tech

1 min

A 60-Second Look at Activating Your People

Transformative Tech