Lance Stals, Senior Solutions Consultant, Medallia
]]>Trina Brown, Senior Director, Experience Management, Material
Jill Hunt, Vice President, Customer Experience, Encore
Alex Shim, Director of Customer Experience & Insights, PG&E
]]>Jamie Thorpe, CXO and Country Service Line Leader, Ipsos
Laura Kortenbruck, Senior Customer Insights & VoC Strategy Manager, Maersk
Paloma Paraja, Customer Experience Manager, Santalucia Seguros
]]>Shelby Patru, Senior Solutions Consultant, Medallia
Zizhen Liu, Senior Manager, Professional Services, Medallia
Miles Price, Product Marketing, Senior Manager, Medallia
Evan Johnson, VP of Contact Center, U-Haul
Tim Frazee, Executive Director of Consumer Experience, Advent Health
Daniel DeWyngaert, Sr. Manager, Customer Experience and Analytics, Exelon
Jason Balliet, VP, Product Management, Medallia
Jessica Gangemi, Senior Solutions Consultant, Medallia
Zack Hamilton, Executive, Strategic CX Advisor, Higher Oak
Carissa Eisele, Director of Stores, East, Vuori
Kendal Liebermann, Director of Stores, West, Vuori
Jim Miller, Sr. Manager, CX Advisory, Medallia
Cari Martini, Director, Product Management AI, Data, and TA, Medallia
Terry Byrnes, Executive Director, Guest Experience and Learning & Development, Venetian
Colby Hutchinson, Vice President of Customer Experience, Sekisui House
Alex Lopez, Senior Corporate Research Manager, RB Global
Geoffrey Ryskamp, Vice President – Executive Advisor, Medallia
Jose David Rojas Castro, Manager of Digital Excellence, BAC Credomatic
Manuel Cascante Chaves, Digital Experience Manager, BAC Credomatic
Melissa Arronte, VP, Industry Executive Advisor, Medallia
Natalie Whise, Associate Director of Customer Experience, Verizon Business
Cole Halligan, Senior Manager of Guest Experience Insights and Strategy, Hyatt Hotels Corporation
Dr. Zuky Robles, Senior Manager of Talent and Organizational Effectiveness, Hyatt Hotels Corporation
Samantha Scott, Sr Director – Verizon Business Experience, Verizon Business
Roshni Goel, Senior Director, Medallia Strategy Analytics, Medallia
Noam Zerubavel, Senior Manager, Medallia Strategy Analytics, Medallia
Courtney Shealy, SVP, Global Pre-Sales, Medallia
]]>Mike Murchison, CEO, Ada
Courtney Shealy, SVP, Global Pre-Sales, Medallia
Sridhar Adiga, Director, Customer Experience & Engagement, Mazda North America
Genaro Martinez, Sr. Manager, CX Advisor, Medallia
Enrique Gomez Alonso, Principal CX Advisor, Medallia
Evangeline Kotsos, Principal CX Advisor, Medallia
Kristi Nickl, Principal CX Advisor, Medallia
Sandra Storey, Principal CX Advisor, Medallia
Aviv Glick, Director, Business Value Consulting, Medallia
Maribeth Duggins, Senior Director, Segment Marketing, McKesson
Courtney Owumi, Vice President of Consumer Experience & Membership Engagement, Shipt
Connie Goodwin, Vice President, Experience Advisory,
Andrew Gillingwater, Director, Client Experience Strategy & Governance, CIBC
Amy Anders, Principal CX Advisor, Medallia
Jeni Batte, Sr. Director, Experience Advisory, Medallia
Mary-Catherine Dolan, Sr. Manager, CX Advisory, Medallia
Jennifer Rodstrom, Sr. Manager, CX Advisory, Medallia
Eleanor Telling, Sr. Director, Experience Advisory, Medallia
Gensly Mejia, Sr. Manager, Text Analytics, Medallia
Andy Shiers, Director, Client Experience, NTT DATA
Tami Salmi, Senior Director, Research Services, Medallia
Jason Reilly, Senior Manager, Strategy Analytics, Medallia
Dr. Alison Szarko, Client Experience Architect, Mayo Clinic Laboratories
Danielle Withers, Manager, Client Experience, Mayo Clinic Laboratories
Alyse Fuller, Customer Experience Program Manager, United Rentals
]]>Our new brand reflects who we are—and where we’re going. Bold color palettes. Dynamic graphic systems. Modern machinery-inspired elements that represent the signals we capture and transform into insights and action.
Because the future doesn’t belong to those who observe. It belongs to those who act.
]]>RanDee Platt, SVP, Senior Director of Customer Experience, Santander
Kristin Boyd, Director of Customer Experience, Santander
From diagnosing a global cleanliness issue to surfacing property-level insights, Insights Assistant delivers summarized analysis, traceable reporting, and role-based personalization—all without tickets, training, or manual digging. Built on Medallia’s reporting engine, it’s scalable, permission-aware, and accessible even on mobile.
Ask the question. Get the answer. Take action.
]]>In Formula 1, milliseconds determine outcomes. Data floods in. Noise competes for attention. The difference between winning and falling behind isn’t instinct alone. It’s having the right technology to turn complexity into decisive action.
With Medallia, millions of customer signals become clear, connected insights—empowering teams to move faster, act smarter, and deliver the experiences customers expect.
Because leadership isn’t about reacting. It’s about knowing exactly what to listen to. And what to do next.
]]>– Mark Bishof, Chief Experience Officer
– Sid Banerjee, Chief Strategy Officer
– Fabrice Martin, Chief Product Officer
– Jason Renteria, SVP, Client Experience Executive, Bank of America
– Ami Palan, Senior Managing Director, Accenture
Growth Accelerator Award: CIBC – Stephanie Leheta, Senior Director, Client Experience Strategy, CIBC
Insights to Impact Award: Vanguard – Aimee Civera, Head of Workplace Solutions Engagement Technology, Vanguard
Empowerment Award: Verizon Business – Samantha Scott, Senior Director VB Experience, Verizon Business Group
Experience Transformation Leader Award: Paloma Paraja, Customer Experience Manager, Santalucia Seguros
Moderator: Jodi Searl, Chief Client Experience Officer, Medallia
Moderator: Sid Banerjee, Chief Strategy Officer, Medallia
Courtney Owumi, Vice President of Consumer Experience & Membership Engagement, Shipt
Ade Adeluwoye, Global Head of Customer Insight, Maersk
Brandon Stroschein, Director, Consumer Insights & Strategy, Hyatt
Amber Lewis, National Manager, Customer Experience Strategy, Toyota Financial Services
Moderator: Sid Banerjee, Chief Strategy Officer, Medallia
If you’re still just managing surveys and dashboards, you’re missing the point. The market is shifting, and the seat at the table is now reserved for the Transformation Evangelists—the ones who can tie a single customer interaction directly to the bottom line.
We sat down with the leaders at Medallia and our top partners to find out what it actually takes to win this year. Spoiler alert: It involves being a little disruptive, a lot more curious, and obsessed with ROI.
In this video, we’re breaking down the ROI Pivot, the evangelist mindset, the quest for the root Cause, and the disruptor’s advantage.
Watch now to get the 2026 roadmap for the curious and the disruptive.
]]>Turns out, not everyone’s using Conversational Intelligence the way you’d think. We surveyed 500 CX leaders to find out what’s really happening—and the results say a lot about the future of customer experience.
In this episode of By the Numbers, Medallia’s Andrew Custage and Chief Strategy Officer Sid Banerjee unpack where CI is gaining traction, what’s holding teams back, and how leaders are expanding its impact beyond the contact center.
]]>From operational data to call transcripts to frontline observations, they unpack the most overlooked signals that drive ROI—and how AI can finally make sense of it all. Learn why the smartest CX leaders start with the data they already have, break silos between teams, and turn feedback into action that executives notice.
Follow this episode’s speakers on Linkedin:
Mike Debnar: https://www.linkedin.com/in/mike-debnar-513837/
Geoffrey Ryskamp: https://www.linkedin.com/in/geoffryskamp/
Judy Bloch: https://www.linkedin.com/in/judy-b-88240a1/
Melissa Arronte: https://www.linkedin.com/in/melissa-arronte-0008a02/
Learn more about Total Experience Profiles.
]]>Learn more about Root Cause Assist on Mobile.
]]>Learn more about Intelligent Summaries for Text Analytics.
]]>Learn more about Mobile Scorecard Notifications.
]]>Learn more about Medallia’s Frontline-Ready AI™.
]]>Learn more about Digital Experience Analytics for Native Apps.
]]>Check out the three latest features from Medallia: Intelligent Summaries for text analytics, Root Cause Assist, and Themes with GenAI.
Because when your boss says “Fix this problem,” we say, “Game on.”
To learn more, check out our Gen AI demos on “Transformative Tech,” or reach out for a live demo.
]]>But this type of recognition barely scrapes the surface of Marianjoy’s culture of care. See how their nursing staff uses critical feedback and patient signals to relentless improve experience, operations, and wellbeing for their patients.
]]>See how Marianjoy are able to focus their improvement projects and put patient care first with Medallia.
]]>From financial services to hospitality to retail, this conversation covers the loyalty drivers that brands overlook, the make-or-break role of employees, and why great experiences beat great points programs every time. Real talk, sharp stats, and zero fluff.
Get the report here.
Follow this episode’s speakers on Linkedin:
In this demo, see how you can:
– Rapidly identify drivers of your vital metrics.
– Easily dive deeper into data to find customer suggestions, relevant topics and more.
Rachael Ricketts, Principal CX Advisor, Medallia
Laura Kramp, Principal CX Advisor, Director, Text and Speech Analytics, Medallia
Learn how Smart Response helps you:
– Instantly respond to customer feedback with relevant responses.
– Report on the business impact of closing the loop.
– Ensure responses are on brand and aligned to your communication preferences.
See how you can:
– Quickly identify what’s hurting your Digital Experience Score and how to fix it.
– Automatically surface high-impact experience issues with AI-powered recommendations.
– Get instant summaries of session replays—no more scrubbing through hours of data.
See how you can:
– Improve team efficiency with simple data analysis for everyone.
– Spotlight where to focus and make change.
– Get employees involved with analytics anyone can use.
Swetha Kumar, Managing Director, KPMG Customer Advisory
Samantha Scott, Sr Director Customer & Employee Experience, Verizon Business
Lee Becker, SVP, Industry Executive Advisor, Medallia
Sonia Huestis, Deputy Director, Customer Services, California Department of Motor Vehicles
Wendy Bhagat, Former Executive Director, Student Aid, U.S. Department of Education
Martha Dorris, Former Deputy Associate Administrator, Office of Citizen Services, U.S. General Services Administration, Founder, Dorris Consulting, Service to the Citizen Awards
Jason Reilly, Senior Manager, Strategy Analytics, Medallia
Tami Salmi, Senior Director, Research Services, Medallia
We will explore:
– How to spot emerging trends, underserved segments, and what your competition is doing
– How integrating CX & market research data fosters cross-functional collaboration and drives continuous improvement
– Ways to identify critical micro-journeys and touchpoints with the highest customer pain points, and how to solve them during specific interactions
Matt Feeney, Senior Manager, Research Services, Medallia
Keith Romer, Director, Research & Insights, Realtor.com
Amy Anders, Principal CX Advisor, Medallia
Pamela Hessler, Principal CX Advisor, Medallia
Terry Byrnes, Executive Director Guest Experience and Learning & Development, The Venetian Resort Las Vegas
Montserrat Padierna, Customer Knowledge & Experience Sr. Director, Walmart Mexico
]]>Keith Kmett, Principal CX Advisor, Medallia
Spencer Thomas, Senior Manager, Digital Experience Advisor, Medallia
Cori Land, Principal CX Advisor, Medallia
Jeni Batte, Senior Director, CX Advisor, Medallia
Elizabeth Cleek, Chief Operating Officer & Senior Vice President of Programs, The Gold Foundation
Chris Brainard, Associate Vice President, Patient Experience, UAB Health
Michael Lentz, VP, Customer & Provider Network Services, Independence Blue Cross
Jen Dillon, Solutions Engineering, Advisor, Medallia
Daniel DeWyngaert, Senior Manager, Customer Experience & Analytics, Exelon
Lulu Tai, Senior Manager, Text and Speech Analytics, Medallia
Mikal Reagan, Senior Manager, CX Advisor, Medallia
Joseph Barker, Senior Product Manager, Medallia
Katherine Houdek, Director of Digital Product, Voice of Customer, Mayo Clinic
Evan Kimber, Manager of Customer Insights & Strategy, XCEL Energy Inc.
Share this video:
]]>See how you can:
– Instantly recap past 1-on-1s with auto-generated summaries
– Get personalized coaching topics with a single click
– Spend less time prepping and more time connecting with your team
Medallia’s Senior Product Marketing Manager for Contact Center, Victoria Harrell, offers a quick take on why connected experiences are mission-critical for teams looking to provide a memorable experience and how contact center teams can get started.
]]>Watch the video testimonial and learn how Volvo Cars has introduced the “One Voice” program. Powered by Medallia, One Voice ensures that the entire consumer voice is heard, paving the way for a world where customers fall and stay in love with the Volvo Cars brand.
]]>Spencer Thomas, Senior Manager, Digital Experience Advisor, Medallia
]]>Brittany Lytle, Senior Manager – Omni-Channel Insights, DICK’S Sporting Goods
]]>Wayne Simmons, Global Customer Excellence Lead, Pfizer
]]>– Align CX insights with key business priorities
– Partner across teams to turn insights into impactful decisions
– Integrate executive engagement for decisions that fuel customer and business success
Stephanie Leheta, Senior Director – CX Strategy, Governance & Design Thinking, CIBC
Deepta Rayner, Senior Director – Client Experience Measurement, CIBC
Sarah Mocker, Principal EX Advisor, Medallia
Kylie Lannen, Employee Experience Manager, Meijer
Poonam Sirigidi, Senior Director, People Insights and Performance Management, Pfizer
Melissa Arronte, Vice President, EX Executive Advisor, Medallia
Courtney Jackson, Senior EX Advisor Medallia
Lauren Jackman, SVP, Culture, Experience, and Learning, Medallia
Anne Louise Mason, Senior Product Manager, Customer Experience Management Product Portfolio, Capital One
Patrick Baird, Senior Manager, Market Experience, Capital One
Sandra Storey, Principal CX Advisor, Medallia
Kristi Nicki, Principal CX Advisor, Medallia
Eleanore Telling, Principal XP Consultant, Medallia
Grace Black, Sr. Director, EX Advisor, Medallia
Backed by Medallia customer stories and Forrester’s Total Economic Impact™ Study, this episode gives you the receipts. Whether you’re trying to convince execs to invest in CX or simply want proof that experience impacts the bottom line, we’ve got you. Let’s turn CX into your smartest business strategy.
Check out the full Total Economic Impact™ Study here.
]]>Eva Claravall, CX Director, APAC, Kantar
Monse Vivencio del Rosario – Tang, CX Analytics & Insights, PLDT
Jamie Thorpe, Chief Experience Officer, Ipsos
Linzi Hindle, Customer Experience Director, DHL
]]>Steve Loyka, Principal CX Advisor, Medallia
Jen Rodstrom, Senior Manager, CX Advisor, Medallia
Join Andrew as he breaks down the data around purchasing power, ROI, and tech strategy, while guest data cruncher Jamie Thorpe, Chief Experience Officer at Ipsos UK, explains the trends behind the data.
Want a deeper dive? Download the full report (in collaboration with Ipsos) here.
]]>Hear Lauren break down the key points of Medallia’s Executive Keynote at Experience ’25 and what it means for your experience programs.
Watch the full keynotes here.
]]>Judy Weader, Principal Analyst, Forrester Research
Abhii Parakh, Vice President and Head of Customer Experience, Prudential Financial
Carolynn Smith, Vice President, Head of USB Service, Prudential Financial
Discover the three latest features from Medallia — Intelligent Summaries, Smart Response, and Coaching Intelligence — in this fast and fun video that will leave you saying, “Oh my!”
If you’d like to see the demos in real life, you can request a demo here.
]]>Joanna Moser, VP, Product, Medallia
Matt Schweikert, Platform Owner, Voice of the Customer/Customer Experience, MetLife
James Osanyinbi, Manager, CX Analytics, Floor & Decor
Shira Whatley, Consumer Insights Manager, IHG
Maribeth Duggins, Director, Customer Experience, McKesson
]]>Andrew Custage, Head of Research Insights, Medallia
Jamie Thorpe, Cheif Experience Officer, Ipsos
Michael Debnar, VP, Industry Executive Advisor, Medallia
Wendy Lustig, Director of Quality Experience and Development Ops, AdventHealth
Timothy Frazee, Executive Director of Consumer Experience, AdventHealth
Geoff Ryskamp, VP, Industry Executive Advisor, Medallia
David Jeffery, Director of Operational Services – Rooms Platforms, Hyatt
Camille Kremer, Senior Director, Customer Experience, Holiday Inn Club Vacations
Natalia Cervantes, Program Manager – Text Analytics, Nordstrom
Jay Power, VP, General Manager, Mindful, Medallia
Meghan Colton, Voice of the Customer Product Manager and Program Owner, Pacific Life
Andrew Landis, Manager, Quality Assurance – Marketplace Services, SeatGeek
Denise Lee Yohn, Author and Brand Leadership Expert
Melissa Arronte, PhD, Vice President, EX Executive Advisor, Medallia
Aviv Glick, Director, Business Value Consulting, Medallia
Roshni Goel, Sr. Director, Medallia Strategy Analytics Team, Medallia
This session was filmed live at Experience ’25 and features Sid Banerjee (Chief Strategy Officer, Medallia) alongside Fred Reichheld, Jeannie Walters, and Shep Hyken.
]]>Follow Jodi Searl, Chief Experience Officer at Medallia, on LinkedIn.
Follow KPMG on LinkedIn.
]]>Ipsos
Jamie Thorpe,Chief Experience Officer, Ipsos
James Livingston, Global Customer Experience Insights Manager, Jaguar Land Rover
Joanne Pearson, Global Customer Insight Director, Jaguar Land Rover
Kantar
Peter Aitken, Head of Customer Strategy, Kantar
Jodie Brooke, Senior Brand Communications Manager, Suzuki GB
So what stands in the way of employee action?
Andrew takes a look at Medallia’s latest research to break down the EX to CX connection, along with key drivers for both managers and employees in creating change that keeps them active and engaged. Special guest Melissa Arronte, Medallia’s Executive Advisor of EX, brings her own depth of knowledge and examples to illustrate the data.
To explore all the findings, check out the full report: 2024 Latest Employee Experience Trends
]]>With all hits like networking, parties, and a high class resort, we’re bringing you an entirely new level of sessions, trainings, keynotes, and speakers.
Sign up now and take advantage of early bird pricing while time allows.
]]>Walking through a research report on the state of AI in the CX field, Andrew looks at its most common applications, where businesses are seeing the greatest ROI, where they’re investing more, and where there’s still hesitation.
To see more of our findings, check out the full report: Beyond the Hype: What CX Practitioners Really Think of AI.
]]>You’ll also learn about revamping your CFM practices to capture a wider range of feedback (beyond surveys!) and focus on the entire customer journey, not just siloed interactions.
So ditch the score obsession and start listening – your customers will thank you (and maybe even leave some positive feedback).
]]>Whether it’s freeing up your team with smarter survey tools or navigating the shiny-object syndrome of AI, Colleen’s got the insights to help your CX game stay strong.
]]>Discover how software companies are using AI to enhance customer experiences — without losing that all-important human touch — and learn how this dynamic duo is shaking up retail and boosting customer satisfaction.
]]>Andrew and Stacie break down findings from Medallia’s ‘The State of Brand Loyalty’ report: a study of more than 2,000 global consumers on recent interactions with brands and perceptions on brand loyalty.
Dive deeper into these insights by checking out the State of Brand Loyalty report.
]]>With all hits like networking, parties, and a high class resort, we’re bringing you an entirely new level of sessions, trainings, keynotes, and speakers.
Sign up now and take advantage of early bird pricing while time allows.
]]>With a strong automation tool built into your closed loop process, you can actually solve problems in real time without customers ever sitting in a queue. Medallia Experience Orchestration will also help you identify which journeys need the most help — so you can connect the largest group of customers with the best path.
Watch how Danny’s problem with a phone activation gets solved by a simple automation using Medallia Experience Orchestration.
For more: check out Medallia Experience Orchestration.
]]>Hear how the CX minds at Meta Reality Labs throw out traditional survey reliance and broaden their gaze to a wide set of inputs and data to identify key moments, prioritize issues, and drive continuous improvements.
This video includes clips from a webinar we hosted with Pegah Valeh and Stephen Lopez at Meta Reality Labs. You can watch the entire thing here.
]]>With video, customers can tell a story. And, in turn, you can connect the dots between these sentiments to show how much impact a trending experience is having.
Watch how Becky, a retail manager, is able to learn from a customer’s video reaction and piece it together with similar feedback to tell a compelling CX story to her executives.
For more: check out Video Feedback with Medallia.
]]>Engaging customers on your website or app shouldn’t be this hard. But if your digital journey doesn’t flow with the customer, you’re stuck with a one-size-fits-all approach.
Watch how Danny’s pointed to the right product, with just the right interventions along the way — served up by Medallia Experience Orchestration.
For more: check out Medallia Experience Orchestration and Medallia Digital Experience Analytics (DXA).
]]>Watch how AI pulls together employee feedback and pinpoints concrete steps for your managers to act on. Burnout is becoming more common in any industry — and you’ll see how that scenario plays out for a team manager who responds to burnout signals at just the right time.
For more: check out Employee Activation with Medallia.
]]>For industry experts at Walgreens and Bain & Co., personalization has a distinct recipe to follow — and they nail it to a tee.
Watch for the 5 ingredients to this personalization recipe, then get ready to nail it for yourself.
This video includes clips from a webinar we hosted with Tracey and Fred. You can watch the entire thing here.
]]>With Medallia Employee Experience solutions, employee engagement reaches new heights. See how to activate employees to drive revolutionary outcomes with customers.
]]>That’s where Total Experience (TX) Profiles come in. You can get a holistic view of your customer with every channel, every interaction, and piece of feedback combined into a single record. With TX Profiles, every part of your business is poised to be personalized.
]]>There are shocking similarities between the consumer and business studies, and Medallia CX Advisor Steve Loyka sits in to talk about what practitioners are observing, and what they can do to accelerate their personalization programs.
Download the personalization research.
]]>To meet this growing expectation, a group of Medallia CX Advisors created the Path to Personalization assessment to determine what style of personalization your brand exhibits, and how you can utilize that style to the fullest potential. Steve Loyka — one of the CX Advisors — talks about the thought process and design of the assessment.
Take the Path to Personalization assessment to find your path.
]]>With Medallia’s Path to Personalization assessment, you’ll find your precise style of experience personalization, along with the details and next steps to make sure every interaction is a home run.
Watch the overview to get a feel for the assessment, then take it yourself.
]]>Featuring:
Michael Winters, Senior Vice President, Academy Design Manager, Bank of America
This video demonstrates tools best utilized by a Collector — a personalization style. To find your style of personalization, take the Path to Personalization assessment.
]]>This video demonstrates tools best utilized by a Coordinator — a personalization style. To find your style of personalization, take the Path to Personalization assessment.
]]>This video demonstrates tools best utilized by a Designer — a personalization style. To find your style of personalization, take the Path to Personalization assessment.
]]>This video demonstrates tools best utilized by a Curator — a personalization style. To find your style of personalization, take the Path to Personalization assessment.
]]>Learn more about Banner Health’s practices of identifying a customer persona, and using feedback to stay true to their goals of improving the patient experience.
]]>Learn more about our NetZero commitment in the press release.
]]>Hear from the Head of Customer and Employee Experience as well as the Chief Experience, Talent and Culture Officer as they describe their transition to being people focused, and how they partnered with Medallia to simultaneously overhaul both the customer and employee experience.
]]>See how Medallia powers this critical process and how McLaren utilizes feedback to improve every aspect of their business.
Originally published April, 2024
]]>Hear from Tracey Brown, EVP and President of Walgreens Retail and Chief Customer Officer at Walgreens, and Fred Reichheld, co-founder of the Net Promoter System and an Advisory Partner at Bain as they share:
– Key considerations when determining your investment in personalization
– The critical role every employee plays in a successful personalization strategy
– How to evaluate success and refine your strategies for continuous improvement
Featuring:
Valerie Monet, Senior Director, Strategy and Insight , Banner Health
Featuring:
Josh Bersin, Global Industry Analyst and HR Thought Leader, The Josh Bersin Company
Kathi Enderes, SVP, Research and Global Industry Analyst, The Josh Bersin Company
Featuring:
Mesut Ocalan, Global D2C Strategy Expert, BSH Home Appliances
Featuring:
Crissy Hura, Director, Customer Experience, Scientific Games
Featuring:
Amy Pacer, Senior Director, Insights, Panera Bread
Kristen FitzPatrick, Director of Data & Analytics, Dunkin’ & Baskin-Robbins, Inspire Brands
Featuring:
Morgan Evans, Managing Director, GemSeek
Kris Rearic, Global Head of Customer Success, Randstad Sourceright
Featuring:
Jamie Thorpe, Head of Experience Management, Ipsos
Ryan McCallon, Manager, Warranty, KPP & KORE, Kawasaki
Guilherme Blaschke, VP Customer Experience, Volvo
Featuring:
Keith Romer, Director, Research & Insights, Realtor.com
Kristen Blizel, Senior Business Insights Analyst
Carl McQueen, Founder, McQueen Analytics
]]>Featuring:
Katelyn Mackenzie, Senior Manager, Customer Insights, Global Payments
Chris Watkins, VP, Client Success and Experience Center of Excellence, Global Payments
Featuring:
Stephanie Sheldrick, Director, Customer Strategy & Technology, Pacific Gas & Electric
Featuring:
David McCrea, Head of Experience
Chief Experience Talent & Culture Office, BAC
Featuring:
Sean Healey, Director of Experience Design, Primo Water
Melissa Prew, Customer Experience Analytics Manager, Primo Water
Featuring:
Mark Harmon, Director, Vendor Management Customer Service, Choice Hotels
Featuring:
Fred Reichheld, Bain & Company Fellow, Author/Speaker on Loyalty, Creator of the Net Promoter System℠
Featuring:
Srikant Narasimhan, Vice President, Head of Enterprise Customer Experience, CVS
Featuring:
Abhii Parakh, VP, Head of Customer Experience, Prudential
Featuring:
Colleen Russell, Director, System Engagement, Northwestern Medicine
Featuring
Danielle Withers, Manager, Client Experience, Mayo Clinic
Alllegra Pedretti, SVP, Insights & Measurement, Santander
Featuring:
Stacia Garr, Co-Founder and Principal Analyst, RedThread Research
Featuring:
Simchah Suveyke-Bogin, Chief Customer Experience Officer, U.S. Department of Agriculture
Sylvie Williams, Customer Experience Lead, U.S. Department of Labor
Martha Dorris, Founder and CEO, Dorris Consulting International
Lynda Davis, CEO and CXO, Carleton Group and SeeCareDo Institute
Featuring:
Ashok Meka, Vice President/Sr Mgr, Business Data Analytics | UMB Service Center Asian American BRG Chair, UMB
Featuring:
Rosanna Stephens, Knowledge, Learning & Insights Leader, Adobe
Alison Lutjemeier, Customer Feedback Programs Professional, Adobe
Featuring:
Brandi West, VP Consumer Innovation, AdventHealth
Chris Brainard, Senior Director Patient Experience and Engagement, UAB Medicine
Featuring:
Pegah Valeh, Global Head of CX, Meta
Stephen Lopez, Customer Experiene Lead, Meta
Featuring:
Anne Louise Mason, Senior Product Manager, Enterprise Strategy, Capital One
Featuring:
Tara O’Brien, Senior Director, Service Delivery & Experience, Johnson & Johnson
Featuring:
Jorge Miranda, Voice of the Customer Director, LATAM Air
Raj Sivasubramanian, Voice of the Customer Program Manager, AirBnB
Featuring:
Annette Behrensmeyer, Senior Director, Global Customer Experience, Align Tech
Featuring:
Jean-Francois Nowak, VP, Customer Relationship Evidence, Schneider Electric
Panel members include:
Bill Staikos, SVP, Executive Advisor, Medallia
Tracey Brown, EVP and President of Walgreens Retail and Chief Customer Officer, Walgreens
Ginny Couvillon, Managing Director, Head of GWM Americas Client Services, UBS
Astrid Kowalczyk, Global Head of CX Insights and Analytics, Volvo
Read the whitepaper on orchestrating omnichannel journeys.
]]>This video showcases over 200 Medallians who volunteered nearly 600 hours during this special week.
]]>Watch the full interview, “Experience Excellence with State Farm.”
Connect with Mahesh Chandrappa on LinkedIn.
]]>Get the guide, “Break Silos and Connect Experiences.”
Connect with Brett Wilps on LinkedIn.
]]>Watch the full webinar, “Winning on Purpose.”
Connect with Fred Reichheld on LinkedIn.
]]>It’s all happening February 5-7, 2024, at the Wynn Las Vegas.
Tickets are available now!
]]>Originally published October, 2022
]]>