The 3 Layers of State Farm’s Digital Transformation

Medallia's On-Demand TV Network

The 3 Layers of State Farm’s Digital Transformation

Mahesh Chandrappa, Enterprise Technology Executive at State Farm, shares how the insurance giant approached its digital transformation journey that started six years ago.

Share this video:

Related Videos

Mar-10-2023

Medallia’s Bill Staikos, SVP, Executive Advisory, chats with Audrey Hazak, SVP, Digital Customer Relation...

Schneider Electric's Audrey Hazak on the Role of Digital Leaders in the Next Decade

Feb-17-2023

In this webinar highlight, CX leaders at Volvo Cars and a leading English sports team weigh in on the imp...

The future of CX: Re-orienting digital and people strategies around the customer

Feb-16-2023

“It takes a virtual village to support personalization for the entire customer journey,” says Chris Young...

Medallia + Adobe: How to Boost Digital Conversion through Personalization

Feb-14-2023

Dr. Tina Shah, health workforce and burnout expert, and Aaron Dignan, founder of The Ready & Murmur, shar...

3 Reasons Feedback Is Crucial to Creating an Outstanding Culture

Jan-06-2023

DICK'S Sporting Goods, the largest sporting goods retail company in the United States, was on a mission t...

4 Tips to Creating a Connected Experience with DICK'S Sporting Goods

Jan-05-2023

As the Solutions Principal for the U.S. public sector at Medallia, Nina Bianchi has her finger on the pul...

Public Sector Predictions for 2023

Dec-21-2022

As the Solutions Principal for Healthcare at Medallia, Toni Land has her finger on the pulse of industry ...

Healthcare Industry Predictions for 2023

Dec-14-2022

As the Solutions Principal for Life Sciences at Medallia, Richard Schwartz has his finger on the pulse of...

Life Sciences Industry Predictions for 2023

Dec-13-2022

Contact centers play a pivotal role in the overall customer experience. Organizations that succeed at pro...

Connecting Experiences for a Differentiated Contact Center Strategy

Dec-09-2022

As the Solutions Principal for Retail and Digital Innovation at Medallia, Mike Debnar has his finger on t...

Retail Industry Predictions for 2023

Dec-09-2022

As the Solutions Principal for Travel & Hospitality at Medallia, Lorena Kurtjian Hernandez has her finger...

Travel & Hospitality Industry Predictions for 2023

Dec-09-2022

As the Solutions Principal for Automotive at Medallia, Dana Macek has her finger on the pulse of industry...

Automotive Industry Predictions for 2023

Insights

The Role of Digital Leaders in the Future

A conversation with Schneider Electric’s Audrey Hazak

Experience Now