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Medallia Talks ‘Experience Excellence’ with State Farm

In 2018, State Farm embarked on a journey with Medallia to create remarkable experiences in every customer, employee, and agent interaction. Leslie Stretch, former President & CEO of Medallia, is joined by Laurel Straub, AVP of Enterprise Research, and Mahesh Chandrappa, Enterprise Technology Executive, to discuss the transformative actions State Farm has made over the past four years, and what’s next for the company and Medallia. This video was published in December 2022.

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