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Volvo Cars Unifies Consumer Experience Through "One Voice" Program

Volvo Cars is on a mission to build direct consumer relationships, delivering personal, effortless, and respectful experiences. To succeed with that, listening and reacting to consumer feedback is key. Having previously been very focused on consumer surveys, Volvo Cars wanted to expand the scope, looking at an experience across multiple channels to better understand the experience a customer is having.

Watch the video testimonial and learn how Volvo Cars has introduced the “One Voice” program. Powered by Medallia, One Voice ensures that the entire consumer voice is heard, paving the way for a world where customers fall and stay in love with the Volvo Cars brand.

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