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How UMB Used Speech Analytics to Reduce Costs and Improve Customer Experience

UMB Bank needed to rethink customer support to ensure they were providing an unparalleled customer experience. Hear the story of how the financial services company deepened customer relationships and accelerated issue resolution by creating a Customer Experience Ambassadors program enabled by Medallia Experience Cloud. With Medallia Speech and sophisticated AI, they have been able to uncover customer insights that have resulted in millions of dollars in cost savings.