Medallia's On-Demand TV Network

Connecting Experiences for a Differentiated Contact Center Strategy

Contact centers play a pivotal role in the overall customer experience. Organizations that succeed at providing top customer experiences are connecting experiences for agents, employees, and customers.

Medallia's Senior Product Marketing Manager for Contact Center, Victoria Harrell, offers a quick take on why connected experiences are mission-critical for teams looking to provide a memorable experience and how contact center teams can get started.

Share this video: